A viral social media post has been making the rounds, claiming that pressing the ‘cancel’ button twice before inserting an Automated teller Machine (ATM) card or debit card can safeguard you against PIN theft. The message falsely attributes the tip to the Reserve Bank of India (RBI) and advises users to adopt this practice to protect themselves from keypad tampering at ATMs.
What the viral message claims
“A very useful tip while withdrawing funds from an ATM. Press ‘cancel’ twice before inserting the card. If anyone has set up the keypad to steal your PIN code, it will be cancelled. Please make it a habit as a part of every transaction you make.”
Also read: ICICI Bank cash deposit charges: What happens if you cross free deposit limits?
What is the fact?
This claim is false and misleading.
According to PIB Fact Check, the official fact-checking handle of the Government of India, the message is fake and has not been issued by the RBI. There is no official guideline or advisory from the central bank suggesting that pressing the ‘cancel’ button twice before a transaction offers any protection from PIN skimming or fraud.
RBI has not endorsed this practice
The RBI has not issued any statement advising users to press the ‘cancel’ button to deactivate potential fraud devices. It’s prudent to exercise caution when using ATMs. However, users should always rely on verified security measures and avoid spreading unverified “hacks” that create a false sense of security.
Also read: ATM cash withdrawal charges to increase from May 1: RBI’s new ATM transaction rules take effect from todayPrecautions while using an ATM, according to the ICICI Bank‘s website
- Memorise your PIN. Do not write it down anywhere, and certainly never on the card itself
- Your card is for your personal use. Do not share your PIN or card with anyone, not even your friends or family
- “Shoulder surfer” can peep at your PIN as you enter it. So, stand close to the ATM machine and use your body and hand to shield the keypad as you enter the PIN
- Do not take help from strangers for using ATM card or handling your cash
- Press the ‘Cancel’ button before moving away from the ATM. Remember to take your card and transaction slip with you
- If you take the transaction slip, shred it immediately after the use
- If your ATM card is lost or stolen, report it to your card-issuing bank immediately
- When you deposit a cheque or card into your ATM, check the credit entry in your account after a couple of days. If there is any discrepancy, report it to your bank
- If your card gets stuck in the ATM machine, or if cash is not dispensed after you keyed in a transaction, contact your bank immediately
- If you have any complaints about your ATM/Debit/Credit card transaction at an ATM, you must take it up with the bank that issued the card to you.
While the intention behind the message may be to promote ATM safety, spreading unverified advice can do more harm than good. Always rely on official sources like the RBI, your bank, or PIB Fact Check for accurate information.
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