Kotak Mahindra Bank has announced scheduled maintenance activities that will temporarily impact certain Debit Card and Spendz Card services. The bank claims that this maintenance is aimed to enhance customer experience by upgrading and optimizing its banking systems. As per the communication from the bank, customers may experience limited access to specific card-related features during two separate time slots in April 2025.
First Maintenance on April 9, 2025
Services pertaining to Debit Cards and Spendz Cards on Mobile Banking and Net Banking will be momentarily unavailable on April 9, 2025, between 1:00 AM and 5:00 AM. Users will not be able to apply for or upgrade their Debit Card or Image Debit Card during this time. Furthermore, functions like managing card controls and accessing card details will not be available.
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Second maintenance on April 12, 2025
A second maintenance window is scheduled for April 12 2025, from 1:00 AM to 4:00 AM. During this timeframe, a broader range of services will be unavailable across mobile banking, net banking, phone banking, and the Kotak website.
Features that will be affected on April 12, 2025
Affected features include transaction limit modifications, activation or deactivation of card usage, card blocking and unblocking, changing the primary account, and account linking or delinking. Customers will also be unable to request new cards, close existing cards, or register for tokenization services on Google Pay and Samsung Pay. Services related to PIN regeneration and card enquiry and verification will also be temporarily disabled.Also read: DA hiked by 2% in March 2025: What is the current dearness allowance of Central government employees?
Which services won’t be affected during Kotak bank maintenance?
Despite these service restrictions, customers can continue to transact and make purchases using their Kotak Debit Card or Spendz Card as usual. Kotak Mahindra Bank has advised customers to plan any card-related activities in advance of the scheduled downtimes to avoid inconvenience.
| Date | Services Impacted |
| 9 th April 2025- 1:00 am- 4 am | Debit Card/ Spendz Card Services on Mobile Banking & Net Banking |
| – Apply/ Upgrade Debit Card/ Image Debit Card | |
| – Card Overview | |
| – Card Controls | |
| 12 th April 2025- 1:00 am to 4 am | Debit Card/ Spendz Card services on Mobile banking, Net Banking, Phonebanking and website. |
| – Card Controls: Transaction amount limit modification | |
| – Transaction activation/deactivation | |
| – Card Blocking/Unblocking | |
| – Primary Account Change | |
| – Account Linking/Delinking | |
| – Request for new Debit Card/Image card | |
| – Card Closure Request | |
| – Registration & transaction for tokenisation on Google Pay and Samsung Pay | |
| – Pin Re-generation | |
| – Card Enquiry and verification |
However, you can continue to transact or spend on your Kotak Debit Card/ Spendz Card.
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