Many Indians called to boycott travel to Turkey and Azerbaijan amid escalating tensions between India and Pakistan and following reports that the two countries had expressed support for Pakistan.
MakeMyTrip reported on May 14, 2025, that bookings to Turkey and Azerbaijan have plummeted by 60%, while flight cancellation requests have skyrocketed by 250% in just one week. If you’re among those who have cancelled their trips to these destinations, here’s how you can track flight cancellation refunds.
According to ET report, a MakeMyTrip’s spokesperson said, “Indian travelers have expressed strong sentiments over the past one week, with bookings for Azerbaijan and Turkey decreasing by 60 per cent, while cancellations have surged by 250 per cent during the same period. In solidarity with our nation and out of deep respect for our armed forces, we strongly support this sentiment and advise all against all non-essential travel to Azerbaijan and Turkey.”EaseMyTrip also witnessed similar trends, noting 22% cancellations for Turkey and 30% for Azerbaijan, while other platforms like Ixigo and Pickyourtrail have completely suspended bookings for these countries, ET reported.
Indigo refund rules for a cancelled flights
Refunds for cancelled tickets will be processed after the deduction of appropriate cancellation fees, which may take up to 7 working days.
How to obtain a refund for a ticket booked for Indigo through a travel agency?
The refund for the amount will be made to the travel agency’s account on cancellation of the booking. Passengers will have to contact the concerned agency directly to claim their refund.
AirIndia refund on flight cancellation for direct booking
Raising a refund request and checking the status of your refund depends on the method you used to book your flight. Here’s a quick guide:
On AirIndia website or app
If you used AirIndia website or app to book and cancel a ticket, you can check the refund request by clicking ‘Status Check on Pending Refund’ on customer support portal for refunds.
Through travel agents or websites
If a travel agent issued your ticket or you booked an Air India flight using a third-party travel website, please reach out to your travel agent or visit the website to check the refund status of the booking.
At AirIndia ticketing office
If you have booked your flight through an Air India office, you will need to visit the same office to check the status of your refund.
How long does it take to process a refund for AirIndia cancelled flight?
AirIndia usually takes up to 7 to 10 business days to process your refund requests. Sometimes, there might be a delay in processing due to complication in your booking like incorrect payment methods, inactive bank account, etc. However, our dedicated staff is committed to minimising such delays.
In case you don’t get a refund even after 15-20 business days, you can raise your concern on AirIndia’s customer support portal using your case ID.
How long will it take to process the refund?
Refund processing generally takes 30-90 working days, depending on your payment method and request date. Processing times may vary based on airline approval.
Credit card refunds take 7-14 business days to reflect in your account.
Direct debit refunds take 7-14 business days after we receive complete and accurate bank details.
