Debit card activation: What is green PIN, how to generate it

Here is how PNB customers can generate Green PIN. It can be generated in 2 cases only, viz a) When a new debit-card is issued by branch and is activated through DCARD menu in CBS before handing over to customer. b) When the customer requests for a duplicate PIN by sending a SMS DCPIN space to 5607040 or 9264092640 from registered mobile number only.

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Green PIN

· Customer can use his/her debit card immediately since debit card activation is being done on real time.

· More secure as OTP is sent on registered mobile number

· For duplicate PIN requests, the Green Pin OTP is generated by sending SMS instantly to the registered mobile number.

· Cost of SMS to service provider.

Printed PIN

· Debit card activation took 24 – 48 hours.

· Issues crop up with PIN mailers sent by post like: – Delay in dispatch – Lost in transit – PIN not readable

· For duplicate PIN, customer has to wait for 7-10 days

· Costs incur on PIN printing and PIN dispatch.

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Yes before performing the Debit Card PIN setting processes at PNB ATMs/Internet Banking retail accounts, customers must have their OTP with them.

According to the PNB website, “It has been observed that customers are trying to set PIN through PNB ATMs/ IBS login account without having OTP with them. Branch staff is requested to guide the customer that OTP is mandatory for PIN setting through ATMs/IBS account.”

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· Mobile number is already correctly available in ALERTS but still OTP is not received for new debit card / Duplicate PIN generation

· Debit card is inactive.

· Debit card is hotlisted by customer.

· Debit card is temporarily blocked for the day due to multiple times wrong entry of PIN.

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