Punjab National Bank (PNB) has been urging its clients to update their know-your-customer (KYC) information before August 31, 2023, in accordance with RBI standards. Customers whose accounts have been due for KYC updates have received two notices at their registered addresses and SMS notifications on their registered mobile numbers from the bank, as per a PNB press release issued on August 2, 2023.
Additionally, the information was posted on the bank’s social media pages and published in newspapers on July 28, 2023.
The notification in the newspaper states that “As per RBI guidelines, KYC updation for all customers is mandatory. If your account has become due for KYC updation as of 31.03.2023, you are requested to get your KYC updated through PNB ONE/IBS/registered e – mail/post or in person visit to any branch before 31.08.2023. Non updation may lead to restriction of operations in your account”.
PNB customers are asked to provide updated information as part of the KYC compliance exercise, such as identity proof, address proof, a recent photo, PAN, income proof, mobile number (if not available), or any other KYC information, through PNB ONE/IBS/registered e-mail/post or in person by visiting any PNB branch, in order to ensure the proper operation of their bank account(s), stated the press release.
When there is no change in customer information
In these situations, a customer can send a self-declaration to the Base Branch via the email address they have on file with the bank, the mail, a letter, or by physically visiting the base branch, stating that there has been no change to their KYC information.
When there is change in address
In such circumstances, the Customer shall deliver KYC papers in accordance with the most recent CDD requirements to the Base Branch by email associated with the Bank, postal mail, a letter, or in-person visit.If a customer submits a self-declaration of the new address to the base branch, the same may be obtained from the customer through email-id registered with the Bank/ by post/ by letter/ by visiting base branch.
e-KYC authentication at any branch
Customers who choose to take part in e-KYC authentication can update their KYC at any branch by submitting a self-declaration for no change in ID or address information OR a self-declaration for any change in address to the Branch while participating in e-KYC.
How to check PNB KYC status
Step 1: Login PNB online with credentials
Step 2: Under personal setting> check KYC status
IT will display if you need to update your KYC.
e-KYC through mobile
The customer who wishes to complete e-KYC can do so through the IBS/PNB ONE module, in which case they must submit a self-declaration with information regarding their current address, annual income, and annual turnover (as appropriate), as well as OTP-based Aadhaar authentication.