The Life Insurance Corporation of India (LIC) on May 9, 2025 unveiled an online facility for paying LIC policy premium through its ‘WhatsApp bot’ service.In a press release of the same date, LIC said: “This option will provide LIC customers one more alternate option to pay Premium online. Registered Customer portal users can use WhatsApp number 8976862090 to find out the policies which are due for payment and directly make the payment through UPI/Net banking/Cards within the WhatsApp bot. The full Customer journey of identifying policies due for premium till payment and receipt generation happens within the WhatsApp bot.”
Siddhartha Mohanty, CEO & MD, LIC of India, said that this option will provide ease of operations for LIC’s Customers and will be a handy tool to pay LIC premiums from anywhere, anytime through the fast growing medium of WhatsApp. This option will help to enhance efficiency and productivity ensuring better services to LIC’s customers. LIC’s customer portal has over 2.2 crore registered policyholders, with over 3 lakh customers logging in every day for availing various online services.”
How to avail LIC WhatsApp services through 8976862090
LIC Policy holders who have registered their policies on the LIC portal will be able to make use of these services on WhatsApp by Saying ‘HI’ on Mobile no 8976862090. On your screen you will get many options that will help you to avail listed services. Choose the option number for selection of LIC policy services.
Avail LIC WhatsApp services through 8976862090
How to register on the LIC portal at www.licindia.in
According to the LIC website here is the process for registration in the LIC portal at www.licindia.in
For registration for Online Services on Portal, keep the following ready:
- Policy numbers on your own life on the life of your minor children
- Instalment premiums under these policies (without service tax/GST)
- Scanned image of PAN Card or Passport, with file size less than 100 KB
- The scanned image should be preferably in .jpg or .jpeg format. However, images with the following formats can also be uploaded :.bmp, .png, gif, .tiff
- Visit www.licindia.in and Click on “Customer Portal”
- If you have not registered earlier for Customer Portal, click on “New user”
- In the next screen, you will be required to choose the user id and password of your choice and submit.
- Login through this newly created user id and click on the option of ‘Basic Services’ – “Add Policy”
- Enrol all your remaining policies.
- At this stage all the Basic Services will be available under your enrolled policies.
Thereafter, follow the 3 step process for registration for Premier Services:Registration for Premier Services:
If you are already a registered user, login with your user-id and password for LIC-Portal.
Follow simple 3 step process-Registration, Printing and Uploading of documents.
Step 1—Filling up Registration Form
- Basic details including Date of Birth, mobile no, e-mail id provided at the time of registering as a Portal user will be automatically incorporated in the registration form.
- Provide PAN Card or Passport details.
- All the eligible policy numbers enrolled (policies on own life and on the lives of minor children) will be displayed at this stage.
- For policies on the life of spouse, separate registration will be required to be done by him/her.
Step 2 – Print Form
- Click on Print/Save form and print the registration form.
- Check the details of the registration form and sign it.
- Create a scanned image of the signed form and any one of the KYC documents (PAN or Passport)
- The file size of the scanned image should be maximum 100 KB.
- The scanned image should be created in any one of the following formats: .bmp, .png, .jpg, .jpeg, .gif, .tiff
Step 3 – Upload Form /Check status
- Upload the scanned image of the registration form through the option provided.
- Upload the scanned image of PAN Card or Passport.
- After the documents are uploaded, click on submit the request.
- An acknowledgement SMS and e-mail will be sent to the mobile/e-mail id provided in the registration form.
- This request will be sent for verification to our Customer Zone.
- After verification by our Customer Zone Official (within 3 working days from the date of registration), an acknowledgement e-mail and SMS will be sent to you. “
- Now you are ready to avail our Premier Services.”
