If tweets on Twitter are to be believed, due to non-compliance with know-your-customer (KYC) regulations, the (SBI) has frozen several customers’ accounts. Bank customers tweeted and voiced their complaints regarding the same on Twitter while tagging the official handle.
To one of the customers, SBI replied: As per RBI Mandate, customers are supposed get their KYC updated periodically. Hence, customers whose KYC updates are due are notified through many channels, one of them being SMS. Based on this notification one can either visit any of our Branches to update their KYC details or send a copy for their KYC Documents to their Branch email id through your registered mail id (if the KYC details are unchanged). Hope this clarifies your doubt.
@TheOfficialSBI @TheOfficialSBI my account has been put on STOP because of KYC overdue. No one asked me for KYC so… https://t.co/TUYv6uVn6H
— gaurav agrawal (@gaurava62755965) 1656688848000
To another customer, the bank replied in a tweet: “We would like to inform you that KYC is an ongoing exercise conducted at regular intervals. It seems that your account is due for KYC, hence the message has been forwarded to you. Kindly visit the branch and get it done for the smooth functioning of the account.”
@wale_ajit We would like to inform you that KYC is an ongoing exercise conducted at regular intervals. It seems tha… https://t.co/v9GzaC2lPF
— State Bank of India (@TheOfficialSBI) 1656934361000
How to update KYC details in SBI
Customers must update their KYC information by emailing or mailing a copy of their identification and address proof to their bank branch.
If you choose the online route, the required documents must be sent to the branch’s email address from your registered email address.
According to the SBI website, these are documents that are accepted as proof of identity/address for updating KYC:
- Voter’s Identity Card
- Driving License
- Aadhaar Letter/Card
- NREGA Card
- PAN Card
- Any one document towards proof of identity and proof of address (permanent or current).
For minor accounts
When it comes to kids, identification documentation for the person managing the account must be provided if the youngster is under 10 years old. The same KYC approach for identifying and verifying an individual’s address would be used when a minor is managing their account independently.
For NRI accounts
Passport and Residence Visa Copies, duly attested by:
- Foreign offices
- Notary Public
- Indian Embassy
- Officers of correspondent banks whose signatures are verifiable through an authorised (A/B category Forex handling branch) branch of the bank.