The (SBI) has alerted its customers through various modes of communication such as messages, email, and tweets about frauds via phishing.
According to a recent tweet on the official SBI Twitter handle, “Do not engage with these numbers, & don’t click on phishing links for KYC updates as they aren’t associated with SBI. SBI Customers are getting calls from two nos. -+91-8294710946 & +91-7362951973 asking them to click on a phishing link for KYC update. Requesting all SBI customers not to click on any such phishing/suspicious link.”
Replying to one of the tweets of customers, the SBI stated: “We appreciate your alertness and thanks for informing this to us. Our IT Security team will initiate appropriate action on it. Further, we advise all our customers not to respond to emails/ SMS/ calls/embedded links asking them to share their personal or banking details like user ID/ Password/ Debit Card number/ PIN/ CVV/ OTP etc. Bank never ask these information. Customers may report such Phishing/ Smishing/Vishing attempt through email to firstname.lastname@example.org or contact on helpline number 1930 for taking action They may also contact local Law enforcement agency to report these incidents.”
The Reserve Bank of India (RBI) has taken various measures to make sure that customers do not fall prey to scams. Recently, it has released a booklet where it has explained in detail about all types of frauds happening and how to protect.
According to RBI, fraudsters create a phishing website that appears to be a legitimate website, such as a bank’s website, an e-commerce website, a search engine, and so on. Fraudsters distribute links to these websites by SMS, social media, email, and Instant Messenger, among other methods.
Many clients click on the link without first checking the Uniform Resource Locator (URL) and enter security credentials such as a Personal Identification Number (PIN), One Time Password (OTP), Password, and so on, which are collected and utilised by fraudsters.
With regards to vishing, RBI stated, imposters acting as bankers, firm executives, insurance agents, government officials, and others call or approach customers over the phone or over social media. Imposters disclose a few consumer facts, such as the customer’s name or date of birth, to win trust.
Imposters may pressure or trick customers into sharing confidential information such as passwords, OTPs, PINs, and Card Verification Values (CVVs) by citing an urgency / emergency such as the need to block an unauthorised transaction, payment required to avoid a penalty, or an attractive discount, among other things. Customers are then defrauded using these credentials.
Click here to read the full story: 10 types of banking frauds in India customers should know about