With the aim to make government services more accessible, inclusive and transparent, the government has allowed citizens to utilise the MyGov Helpdesk on WhatsApp to use the Digilocker documents.
According to a Press Information Bureau (PIB) tweet, “Citizens can now access Digilocker papers such as their PAN card, driver’s licence, and vehicle registration certificate. Citizens can now access @digilocker_ind services on the @mygovindia Helpdesk on @WhatsApp”
WhatsApp users can use the chatbot by simply sending ‘Namaste or Hi or Digilocker’ to WhatsApp number +91 9013151515.
This involves setting up and verifying their Digilocker account, as well as downloading papers such as their PAN card, driver’s licence, and vehicle registration certificate over WhatsApp.
Citizens can now access @digilocker_ind services on the @mygovindia Helpdesk on @WhatsApp WhatsApp users can use… https://t.co/PHmO1DOAlm
— PIB India (@PIB_India) 1653288175000
DigiLocker is a digital platform for issuing and verifying papers and certificates, removing the need for physical documents.
It intends to give citizens ‘Digital Empowerment’ by giving them access to authentic digital documents in their digital document wallet.
The new service will allow residents to easily and conveniently access the following things, according to a PIB press release:
- PAN card
- Driving License
- CBSE Class X Passing Certificate
- Vehicle Registration Certificate (RC)
- Insurance Policy – Two Wheeler
- Class X Marksheet
- Class XII Marksheet
- Insurance Policy Document ( Life and Non life available on digilocker)
Individuals can use the chatbot by sending the message ‘Namaste or Hi or Digilocker’ to the WhatsApp number +91 9013151515.
The WhatsApp chatbot interface will allow users to download documents saved on a DIgilocker. According to the PIB release, “Digilocker will be an important citizen service offered by MyGov on WhatsApp to help promote digital inclusion and efficient governance”