Citibank credit cards migration to Axis Bank: Will there be any change in annual fee charged on Citi-branded cards?

Until the migration takes place, you may continue to use Citibank Online Account and Citi Mobile‘ App for accessing your card(s). Post-migration, if you are an existing Axis Bank customer, you may continue to use your existing Axis Bank credentials to log in to Axis Bank Mobile App, open or Internet Banking to access your card(s). If you are not an existing Axis Bank customer, please register for Axis Bank Internet Banking/ Mobile App using existing Citibranded Card credentials.

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If you are an existing Axis Bank customer, you have already been assigned a unique Axis Bank Customer ID. Post the migration, your entire Citi relationship will be mapped to your existing Axis Bank Customer ID.

In case you do not have an existing relationship with Axis Bank, your new Axis Bank Customer ID will be communicated via SMS and e-mail using your registered contact details, a few weeks before migration. More details will be shared with you separately.

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Below is the list of customer service channels available to you before and after migration:

Before migration: Please reach out to Citibank customer service channels at 18602102484 for any assistance. For more information, click here

After migration: Please reach out to Axis Bank customer service channels for any assistance you may need. Our teams are well-equipped to help you with any questions you may have, including those related to your Citibank relationships and the migration process.

Post migration, how can I block my credit card in case of any fraudulent activity?

Post migration, if you wish to block your credit card, please use the Axis Bank service channels as detailed below:

SMS ‘BLOCKCARD’ to 56161600 or +918691000002 from your registered mobile number

Call our phone banking team at 18001035577 or visit the nearest Axis Bank branch to block your credit card

Internet Banking:

Log in to Axis Bank Internet Banking

Go to ‘Cards’

Select ‘Credit Cards’

Select the respective Credit Card you want to block

Click on ‘Block Credit Card’

Axis Bank Mobile App, open:

Login to open

Click on ‘More’

Select ‘Other Services’

Choose ‘Block Credit Card’

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All your unredeemed reward points, as of migration day, will be migrated and converted to Axis EDGE REWARD Points or EDGE Miles depending on the product you own, while ensuring that the monetary value remains the same. The points accumulated till the migration date will remain never expiring. However, points earned post migration will expire after three years. E.g.: Points earned on 10-08-2024 will expire on 10-08-2027.

Points earned post migration will also expire in case you have made no transaction, no reward redemption and have not logged in to your EDGE REWARDS portal in a period of 365 days.

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Rest assured, you can continue to redeem your reward points through existing redemption options. After migration, you can redeem your Axis Bank EDGE REWARD Points / Miles through multiple redemption options across various channels, depending on your card type.

EDGE REWARDS website: Enjoy catalogue and voucher redemption via the following link.

Travel EDGE website for flight, hotel & experience booking and partner miles conversion. This can be accessed via the following link.

SMS based redemption.

In-store (POS) redemption at partner stores / merchants.

For terms and conditions on rewards redemption, please visit:

For details on partner miles conversion or Miles Transfer program, please visit

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After migration, all your migrated Citi points will be treated as if earned in Axis Bank on the migration day. Points earned directly in Axis Bank will retain their original earn dates.

If you are only a Citibank customer, with no existing Axis Bank relationship until migration day, then your Citi points will be redeemed first, followed by Axis Bank points which are earned after migration.

If you are an existing Axis Bank as well as Citibank customer, then points earned in Axis Bank before migration day will be redeemed first, followed by Citi points. Any reward points earned after the migration day across all your cards will be redeemed as per their respective earn dates.

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No, there will be no change in the annual fees on your Citi-branded Card post-migration. In case there are no annual fees applicable on your card, it will continue as-is even after the migration. In case there are any changes, we will inform you in advance.

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