Bajaj Finance offers numerous products to its customers, ranging from loans to deposits. Across the magnitude of the customers that this Non-Banking Financial Corporation (NBFC) has, it has ensured that each customer’s query is treated with utmost importance. Towards this end, it has a dedicated customer care team. This team of experts caters to some common queries related to EMI details, fixed deposit receipts, credit card services, and loan applications.
For general inquiries, you can contact the company using the customer care number or email them. Let’s check out the ten most common issues resolved by Bajaj Finserv customer care and how you can get your queries resolved quickly and effortlessly.
How to contact Bajaj Finserv customer care
You can get in touch with Bajaj Finserv customer care through various modes. You can call them on their customer care number for general queries that you may have. You can also address your queries by sending them an email.
Another way for a customer of Bajaj Finserv to resolve their query is to simply log in to their Bajaj Finserv account with their registered mobile number and go to ‘My Relations’. Here, they can simply tap on the loan or investment that they have and simply raise a query from there.
Bajaj Finserv’s commitment towards high customer satisfaction is visible through its “Grievance Redressal’ mechanism. This is designed in a manner where customer queries are addressed almost instantly and if the customer feels that the solution proposed is not to their satisfaction, they can escalate the issue to the Grievance Redressal Officer. The Grievance Redressal officer of Bajaj Finserv can be contacted via email.
If the grievance remains unresolved within 30 days, customers can approach the Ombudsman appointed by the Reserve Bank of India for further resolution.Ten common issues resolved by Bajaj Finserv
Bajaj Finserv customer addresses multiple customer concerns and provides fast resolutions. From these issues, here are the ten most common ones that customer care executives of Bajaj Finserv handle.
1. EMI and loan details
Customers often need assistance checking EMI due dates, repayment schedules, and interest certificates. While the executives are more than happy to help these customers, these details are also available on the Bajaj Finserv website as well as the app. All the customer has to do is log in to their account on the app or web using their registered mobile number.
2. Common inquiries regarding fixed deposits (FDs)
The most common issues that the Bajaj Finserv customer support handles related to Bajaj Finance FDs, are account opening, interest rates, maturity dates, and fixed deposit receipts. Additionally, customer care helps with:
● Information on automatic renewal and manual renewal processes
● Explaining the penalties and procedures for early withdrawal
● Offering details on interest rates, periodic payouts, and changes in interest due to policy updates
● Guiding on how to obtain the fixed deposit receipt and maintain the FD account
3. Bajaj Finserv RBL Bank SuperCard services
Some common issues related to the Bajaj Finserv RBL Bank SuperCard, which is a credit card, include billing discrepancies, lost or stolen cards, and transaction disputes. Bajaj Finserv customer care assists in blocking cards, issuing replacements, and resolving disputes immediately and efficiently.
4. Fraud and scam reporting
Bajaj Finserv takes frauds of all kinds seriously. It offers dedicated support for reporting fraudulent activities, guides customers through the steps to report scams, and ensures appropriate measures are taken.
If you suspect fraudulent activity, you must contact Bajaj Finserv customer care immediately. You can reach customer care executives by calling the customer care number or sending an email detailing the suspected fraud Alternatively, you can log in to the Bajaj Finserv customer portal (‘My Account’) and access the support section to file a fraud report.
5. Loan application and disbursement
If there is any kind of delay with the customer’s loan application and disbursement, the Bajaj Finserv Customer Care team provides quick solutions and also helps customers understand the reasons for delays, if any.
6. Account statements and no dues certificate
Any customer of Bajaj Finance can log in to their account via the Bajaj Finserv website or the app. Through this, they can download various documents such as Statement of Account, No Dues Certificates, etc. These documents can be found under ‘Document Centre’ on the Bajaj Finserv App as well as web
To access these documents, the customer has to follow the below-given points:
● Access the Bajaj Finserv website and log in to your account (also called ‘My Account’).
● Once logged in, find and select the ‘Document Centre’ section.
● This is where all your important documents are stored.
● In the Document Centre, you can view and download your account statements and No Dues Certificates.
● Simply choose the document you need and download it directly to your device.
7. Product information and application
Queries regarding different financial products like personal loans, home loans, and credit cards are effectively addressed by the Bajaj Finserv customer care executives. You can contact the customer care team for detailed information on eligibility, application processes, and required documentation.
8. Investment and mutual fund queries
The customer care team of Bajaj Finserv also offers assistance with mutual fund investments. They mainly assist in various matters related to mutual funds, including KYC verification, portfolio management, and understanding fund ratings.
9. Insurance claims and renewals
Bajaj Finserv helps customers file insurance claims, renew policies, and understand coverage details. The customer care executives provide detailed guidance on the necessary documentation and the claims process.
10. Technical support for digital services
The technical support team resolves all the technical issues related to the usage of the Bajaj Finserv App or website. Some common problems handled are login difficulties, navigation issues, and account management.
To ensure swift resolutions and utmost customer satisfaction, Bajaj Finserv has established a full-fledged customer support team. For general queries, customers can call the customer care number Alternatively, you can use the ‘My Account’ portal and log in using your registered mobile number to manage loans and download documents.
Some common problems addressed and resolved by the Bajaj Finserv customer care executives include EMI details, fixed deposit receipts, credit card services, fraud reporting, loan applications, and technical support for digital services. Furthermore, the company has also developed a structured grievance redressal system to handle unresolved issues. This ensures comprehensive support and customer contentment.
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